Business Development Coaching and Strategies for High-Performing Business Executives
Client Listening / Client Feedback
The science is in: Firms that adopt rigorous, formal client listening/feedback programs develop deeper, broader relationships across practices and geographies and significantly differentiate themselves from competitors.
Conducting and acting upon formal client feedback impacts KPIs more than any single business development effort your firm can make.
Thomson Reuters has found that “clients spend twice as much with those law firms that ask them for formal feedback than with those that don’t…..Yet it is still a minority of clients that are invited to take part in a formal feedback program.”
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Customized Approach
From single strategic accounts to broad portfolios to firmwide key account programs...we co-develop customized approaches that match your culture and your clients.
With combined decades of client interviewing expertise, Philip Austin and associated professionals will work with you to develop a bespoke listening program for your firm’s most strategic accounts or develop a firm-wide approach to gathering meaningful client feedback and embedding it within your firm’s culture.